Middlemore Autos Ltd

Last updated: 28/09/26

These terms apply to any booking, quote, or service arranged with Middlemore Autos Ltd (Company No. 12687038), registered at Unit 11B, Parkrose Industrial Estate, Middlemore Road, Smethwick, B66 2DZ.

By booking a service with us, whether through our website, phone, or WhatsApp, you agree to these terms.

QUOTES AND PRICING

• Quotes provided through our website or WhatsApp are estimates based on the information you give us. They are not final until we’ve inspected the vehicle.
• Labour and parts are priced separately unless stated otherwise.
• Final pricing may change if additional work is found to be necessary once the vehicle is inspected. We will contact you before carrying out any extra work beyond the original quote.
• We do not offer MOT testing. Where relevant, we’ll advise you to arrange this elsewhere.

BOOKINGS

• Bookings made through our website or WhatsApp are provisional until confirmed by us.
• Please arrive at your booked time. If you’re running late, contact us as soon as possible.
• We reserve the right to reschedule a booking if unforeseen circumstances arise (for example, parts delays or staff availability).

CANCELLATIONS AND NO-SHOWS

• If you need to cancel or rearrange, please give us at least 24 hours notice.
• Repeated no-shows or late cancellations may result in us declining future bookings.
• Any deposit paid (where applicable) may be non-refundable if cancellation is made with less than 24 hours notice.

VEHICLE DROP-OFF AND COLLECTION

• You are responsible for collecting your vehicle at the agreed time. Vehicles left uncollected beyond 2 days after work is completed may incur storage charges.
• We take reasonable care of all vehicles on our premises but are not liable for loss of personal belongings left in the vehicle.

PAYMENT

• Payment is due in full upon completion of work unless otherwise agreed in writing.
• We accept Card, Bank Transfer or Cash
• Unpaid invoices may be subject to late payment charges and, in cases of non-payment, we reserve a lien over the vehicle until the account is settled.

LIABILITY

• We carry out all work with reasonable skill and care.
• We are not liable for any pre-existing damage, wear, or faults not related to the work carried out.
• Nothing in these terms limits our liability for death, personal injury caused by negligence, or any other liability that cannot be excluded under UK law.

COMPLAINTS

If you’re unhappy with any work carried out, please contact us directly at info@mmvltd.co.uk so we can resolve the issue. If we’re unable to resolve a complaint directly, you may refer the matter to the relevant motor trade ombudsman or your local Trading Standards office.

GOVERNING LAW

These terms are governed by the laws of England and Wales. Any disputes will be handled by the courts of England and Wales.

CHANGES TO THESE TERMS

We may update these terms from time to time. Continued use of our services after any changes means you accept the updated terms.

Middlemore Autos Ltd · Company No. 12687038 · Unit 11B, Parkrose Industrial Estate, Middlemore Road, Smethwick, B66 2DZ